Victor

All your guests need is here

Victor is a web-based virtual concierge with a unique local touch and focus. Hotel's staff and locals recommend Victor to satisfy guest's requests and answer the most common questions. With Victor, guests no longer need to wait in line or call for assistance. Everything is at the tip of their fingers and can be viewed, booked and paid on Victor

Communication

Communicate with your guests 24/7, thanks to proven intuitive design and secure technology

Revenues

Sell more internal services and partner with external services providers to increase revenues and enhance guest's satisfaction

Local Touch

Help your guests feeling like at home and rapidly connected with the local culture

What people say

Victor is very effective for digitally promoting internal and external services, and thus for increasing revenues and guest's satisfaction. Our staff has a powerful tool now to communicate better with guests and focus on the right things.
A.L. (Head Sales and Marketing EU hotel opearator)

We used "Victor", the hotel's virtual concierge, to book a nearby restaurant, which included transportation to and from. We also used "Victor" to book a taxi to Terminal 1 for our flight home
Guest at Moxy Hotel Milan Malpensa

Communication with guests and service providing have significantly improved thanks to Victor. We no longer need staff to call a taxi, book a restaurant or simply answer the most common questions
J.B. (COO leading EU hotel operator)

Facts and Data

1) Conversion rate at the hotel above 25%

2) Average 9 pages viewed during each session

3) More than 40 different nationalities have purchased on Victor

4) Thousands of financial transactions performed with no security or technical problem

5) 93% of guests said they would be disappointed if they will not be able to use Victor next time they come to the hotel